This training is 70% activity based providing methods and techniques to handle difficult customers effectively. Every type of difficult customers is role played and analyzed towards learning how to handle them effectively. The job function as customer service personnel has the highest level of stress and often the attrition rate in this department is high too. Due to which the customer service personnel are trained in developing emotional resilience and good communication.

 

Targeted Audience: Customer Service Personnel

Duration: 2 Days