Background

Shamini Hari Dass has been involved in the education and training field for more than 11 years.

She graduated with Honors from the University of London and since then had the opportunity of

working with several national and international organisations.

Shamini is a certified PSMB/HRDF trainer and a certified Soft skills and Master Sales Trainer.

She has vast experience working with companies in Malaysia. She has worked with leading

giant technology MNCs, GLCs, national players in the banking and insurance fields and NGO.

Coming from a corporate management environment, Shamini has vast experience in all facets

of the training industry. She was very much involved in Customer Service & Experience, Tele

Sales , Coaching & Training Management.

In the field of HR she has had managerial experience heading training departments in various

organisations.

During her tenure in Hewlett Packard, Shamini was the training manager for the HP Sales Call

Centre. Amongst her roles were to develop training and coaching programmes for the

consumer, SMB and ISR segments in the organization. Some of her notable achievements were

the improvement in call quality scores amongst the sales specialists which eventually led to

more confidence in conducting sales over the phone, especially for those new to the industry.

She received numerous accolades, one being the coveted CCAM Awards (Contact Centre

Association of Malaysia) where she was shortlisted amongst 200 over candidates in Malaysia

and emerged among the top 3 winners.

In all her training sessions, Shamini uses creative methods in delivering the programme and she

ensures that every programme is tailor made to the audience learning capabilities. Her innate

passion for training and her patient and amiable character helps her learners absorb information

easily in a fun and enjoyable environment.